Copy of FAQ's

Q&A - Frequently Asked Questions

1. What is Wellington Saddlers? Wellington Saddlers is a premier online destination for equestrian enthusiasts, offering a curated selection of high-quality saddles, bridles, and riding accessories. We are dedicated to providing riders with top-notch products to enhance their equine experience.

2. How can I contact Wellington Saddlers? We're here to help! You can reach out to us through our Contact Us page, where you can submit your inquiry or question. We strive to respond promptly and assist you with any information you need.

3. Do you offer international shipping? Not at the moment, but we plan to expand to other countries in the near future.

4. What payment methods do you accept? We accept a range of secure payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. Choose the payment method that suits you best at checkout.

5. Can I return or exchange a product if it doesn't meet my expectations? Absolutely! Your satisfaction is our priority. If you're not completely satisfied with your purchase, you may be eligible for a return or exchange. We have a 30 days return guarantee on all our products which have not been used. Please review our Return Policy for detailed information on our process and guidelines. 

6. How do I initiate a return? Initiating a return is simple. Visit our "Returns" page on our website, follow the instructions, and complete the return request form. Our customer support team will guide you through the process and provide you with a return label.

7. Is there a restocking fee for returns? We believe in transparent and hassle-free returns. There are no restocking fees for returns within the 30-day period. Once accepted, your refund will include the full purchase amount.

8. What if I receive a damaged or defective product?

In the rare event that you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or a refund, including return shipping costs.

9. How long does it take to process a return?

We strive to process returns as quickly as possible. Typically, returns are processed within 3-5 business days after receiving the returned item. You will be notified once your return is processed.

10. How can I stay updated on Wellington Saddlers' latest offerings and promotions? To stay in the loop, subscribe to our newsletter! You'll receive updates on new arrivals, exclusive promotions, and helpful equestrian tips. Simply enter your email address in the subscribe box at the bottom of our website.

11. Can I trust the quality of your products? Absolutely. We take pride in sourcing and curating only the highest-quality products for our customers. Our team is passionate about equestrianism, and we stand by the integrity and excellence of our offerings.

12. Do you offer any warranties on your products? Many of our products come with manufacturer warranties. Check the product description for details on specific warranties. If you have any questions, feel free to contact our customer support.

If you have any more questions or need further assistance, don't hesitate to reach out to our friendly customer support team. We're here to provide you with exceptional service and help you make the most of your equestrian experience.

Happy riding!"